01 Who We Are
win65 ("we," "our," or "the Platform") operates the online casino and sports betting website accessible at win65.ws. win65 is the data controller responsible for the personal information collected through the win65 Platform, including its website, account management portal, and customer support channels.
This Privacy Policy applies to all personal data collected from registered players, prospective players who browse win65 without registering, and individuals who contact win65 customer support. It covers all services offered on win65, including casino games, live dealer tables, sports betting, bingo rooms, fishing games, and promotional programs.
Contact for Privacy Matters: For any questions, concerns, or requests related to your personal data, you may reach the win65 Data Privacy Officer at [email protected]. All privacy-related inquiries are handled within 15 business days.
02 Information We Collect
2.1 Information You Provide Directly
When you register for a win65 account, complete KYC verification, make a deposit, request a withdrawal, or contact customer support, you provide win65 with personal information that may include:
- Full legal name as it appears on your government-issued ID
- Date of birth (used to verify the 21+ age requirement)
- Residential address in the Philippines
- Valid email address and mobile number
- Philippine government-issued identification documents (UMID, SSS ID, PhilHealth ID, Passport, Driver's License, or Postal ID)
- Proof of address documents (utility bills, bank statements dated within 3 months)
- Payment method details — including GCash account number, Maya account number, bank account details for BPI, BDO, or Metrobank, or cryptocurrency wallet address for USDT TRC20 or Coins.ph transactions
- Source of funds declarations where required for enhanced due diligence
2.2 Information Collected Automatically
When you access and use the win65 Platform, certain technical data is collected automatically through cookies, server logs, and similar technologies, including:
- IP address and approximate geolocation (country and city level)
- Device type, operating system, and browser version
- Session timestamps, page views, and navigation paths
- Game activity logs, including games played, bet amounts, and session durations
- Deposit and withdrawal transaction records
- Customer support communication records
2.3 Information from Third Parties
win65 may receive personal information about you from third-party service providers engaged to assist with KYC verification, fraud detection, and payment processing. This may include identity verification results, payment confirmation statuses, and fraud risk scores. All third-party data processors engaged by win65 are bound by data processing agreements consistent with RA 10173.
| Data Category |
Examples |
Collection Method |
| Identity Data |
Full name, date of birth, government ID |
Player-provided at registration / KYC |
| Contact Data |
Email address, mobile number, home address |
Player-provided at registration |
| Financial Data |
GCash number, bank account, transaction history |
Player-provided; payment processor records |
| Technical Data |
IP address, device type, browser |
Automatically collected via server logs |
| Usage Data |
Game history, session duration, betting patterns |
Automatically collected via platform systems |
| Communications Data |
Support chat transcripts, email correspondence |
Collected when you contact win65 |
03 How We Use Your Data
win65 uses your personal data for the following specific purposes:
- Account Registration and Management: To create and maintain your win65 player account, verify your identity, and administer your wallet balance.
- Age and Identity Verification: To comply with the 21+ age restriction applicable to casino-style gambling in the Philippines, and to fulfill KYC obligations required under anti-money laundering regulations.
- Payment Processing: To process deposits via GCash, Maya, QR Ph, GrabPay, BPI, BDO, Metrobank, InstaPay, PesoNet, 7-Eleven CLiQQ, USDT TRC20, and Coins.ph, and to process withdrawal requests back to your registered payment method.
- Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, account takeovers, bonus abuse, money laundering, and other prohibited conduct as defined in the win65 Terms and Conditions.
- Customer Support: To respond to your inquiries, resolve disputes, process responsible gaming requests such as deposit limit changes or self-exclusion, and maintain records of our communications.
- Regulatory Compliance: To meet win65's obligations under Philippine law, including anti-money laundering (AML) reporting requirements, data privacy regulations under RA 10173, and any applicable PAGCOR or BSP directives.
- Platform Improvement: To analyze usage patterns, optimize game performance, improve the player experience, and conduct internal analytics. All analytics data used for this purpose is aggregated and, where possible, anonymized.
- Responsible Gaming: To monitor player activity for signs of problematic gambling behavior, administer self-exclusion and cooling-off requests, and enforce deposit limits set by the player.
- Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided explicit consent to receive such communications. You may withdraw this consent at any time by contacting [email protected].
04 Legal Basis for Processing
win65 processes your personal data only where a valid legal basis exists. Under the Data Privacy Act of 2012 (RA 10173), the legal bases on which win65 relies are:
- Contractual Necessity: Processing your identity, contact, and financial data is necessary to fulfill our contractual obligations to you as a registered win65 player — including account creation, payment processing, and bonus administration.
- Legal Obligation: win65 is required by Philippine law to collect and retain certain data for KYC verification, AML compliance, and regulatory reporting purposes. This data is processed regardless of consent.
- Legitimate Interests: win65 processes technical and usage data to prevent fraud, ensure platform security, and improve our services. These legitimate interests do not override your fundamental privacy rights.
- Consent: For marketing communications and the use of non-essential cookies, win65 relies on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
05 Data Sharing and Disclosure
5.1 Service Providers
win65 shares your personal data with carefully selected third-party service providers who assist in operating the platform. These include KYC identity verification providers, payment processors, game software suppliers, IT infrastructure and cloud hosting providers, fraud detection specialists, and customer support platform providers. All service providers are contractually bound to process your data only on win65's instructions and in compliance with RA 10173.
5.2 Regulatory and Law Enforcement Authorities
win65 may disclose your personal data to Philippine regulatory bodies, financial intelligence units, or law enforcement agencies where required by law or where we have a good-faith belief that such disclosure is necessary to comply with a legal obligation, protect the rights and safety of win65 or third parties, or investigate suspected illegal activity.
5.3 Business Transfers
In the event that win65 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the applicable privacy terms of the new entity before your data is transferred.
We Do Not Sell Your Data: win65 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Any data sharing is limited to what is necessary to operate the win65 Platform and comply with legal obligations.
06 Cookies and Tracking Technologies
6.1 Types of Cookies Used
win65 uses the following categories of cookies and similar tracking technologies on its platform:
- Strictly Necessary Cookies: Required for the win65 platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without breaking platform functionality.
- Functional Cookies: Used to remember your preferences — such as your language setting, preferred game lobby view, and responsible gaming reminders. Disabling these may reduce your experience quality.
- Analytics Cookies: Used to understand how players navigate the win65 platform and which features are most used. Analytics data is aggregated and not linked to individually identifiable player profiles for reporting purposes.
- Marketing Cookies: Used only where you have provided explicit consent to receive personalized promotional content. These cookies are not activated by default for new visitors.
6.2 Managing Cookies
You can manage your cookie preferences through your browser settings at any time. Note that disabling strictly necessary cookies will prevent you from logging in to your win65 account. For non-essential cookies, you may also update your preferences through the win65 account settings dashboard.
Note: win65 does not use third-party advertising network cookies or cross-site tracking pixels that would share your behavioral data with social media platforms or external advertisers.
07 Data Retention
win65 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, subject to the following minimum retention periods required by Philippine law and regulatory guidelines:
- Account and Identity Data: Retained for a minimum of five (5) years following account closure, as required for AML compliance under applicable Philippine regulations.
- Transaction Records: Deposit and withdrawal records are retained for a minimum of five (5) years from the date of the transaction.
- KYC Documentation: Identity verification documents are retained for a minimum of five (5) years following the end of the customer relationship.
- Customer Support Records: Communication records are retained for two (2) years from the date of the last interaction, unless the matter is subject to an ongoing dispute or legal proceeding.
- Marketing Consent Records: Records of consent and withdrawal of consent for marketing communications are retained for three (3) years.
- Technical and Usage Logs: Server access logs and game activity logs are retained for twelve (12) months from the date of collection, after which they are anonymized or deleted.
Upon expiry of the applicable retention period, win65 will securely delete or anonymize your personal data. Requests for early deletion are handled under Section 9 (Your Rights) of this Policy, subject to win65's legal retention obligations.
08 Data Security
win65 implements technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and the win65 platform — the same encryption standard used by BSP-regulated Philippine banks and e-money issuers.
- Encryption at rest for stored personal data, KYC documents, and payment records held on win65 servers.
- Multi-factor authentication (MFA) required for win65 administrative access and for new-device player logins.
- Role-based access controls limiting win65 staff access to personal data on a strict need-to-know basis.
- Regular security assessments, penetration testing, and vulnerability scanning of the win65 platform infrastructure.
- Incident response procedures for data breaches, including mandatory notification to the National Privacy Commission (NPC) and affected players within 72 hours of discovery where required under RA 10173.
Your Role in Security: The security of your win65 account also depends on the steps you take. Use a strong, unique password for your win65 account, enable two-factor authentication, and never share your login credentials. If you suspect unauthorized access, contact [email protected] immediately.
09 Your Rights Under RA 10173
As a data subject under the Data Privacy Act of 2012 (Republic Act 10173), you have the following rights with respect to your personal data held by win65:
- Right to be Informed: You have the right to know what personal data win65 collects, how it is used, and who it is shared with. This Privacy Policy fulfills that obligation.
- Right to Access: You may request a copy of the personal data win65 holds about you, including your account information, transaction history, and KYC records.
- Right to Rectification: If any personal data win65 holds about you is inaccurate or incomplete, you have the right to request correction. You may update basic account information directly through your win65 account settings dashboard.
- Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to win65's legal retention obligations. Data that must be retained for regulatory compliance cannot be deleted on request.
- Right to Object: You may object to the processing of your personal data for direct marketing purposes or where processing is based on win65's legitimate interests. Objection to marketing communications can be submitted at any time.
- Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format where technically feasible and where processing is based on consent or contractual necessity.
- Right to Lodge a Complaint: If you believe your privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of the above rights, please submit your request in writing to the win65 Data Privacy Officer at [email protected]. win65 will respond to all verified data rights requests within fifteen (15) business days. win65 may require you to verify your identity before processing a data rights request to prevent unauthorized access to another person's data.
National Privacy Commission (NPC): The NPC is the Philippine government authority responsible for administering and implementing RA 10173. Players who believe their data privacy rights have been violated may file a complaint directly with the NPC. win65 cooperates fully with all NPC investigations and inquiries.
10 Children and Minors
The win65 platform is strictly intended for individuals who are 21 years of age or older, in accordance with the minimum legal age for casino-style gambling participation in the Philippines. win65 does not knowingly collect personal data from any individual under the age of 21.
As part of the registration process, all new win65 accounts are required to complete KYC identity verification using Philippine government-issued identification documents. This process is designed to confirm that every registered player meets the 21+ age requirement before they can deposit funds or access any real-money game on the platform.
If a Minor Has Accessed win65: If a parent or legal guardian becomes aware that a minor under the age of 21 has created a win65 account or accessed the platform, they should contact the win65 Data Privacy Officer immediately at [email protected]. win65 will promptly suspend the account, conduct an investigation, and delete any personal data collected from the minor in accordance with RA 10173 and applicable child protection regulations.
11 Cross-Border Data Transfers
win65 primarily stores and processes player data within secure data center infrastructure. In some circumstances, personal data may be transferred to and processed by win65's service providers in jurisdictions outside the Philippines — for example, where a game software supplier or cloud infrastructure provider operates servers in another country.
Where personal data is transferred outside the Philippines, win65 takes appropriate steps to ensure that the receiving party provides an adequate level of data protection, consistent with the requirements of RA 10173. These steps may include requiring the recipient to enter into a data processing agreement incorporating the standard contractual clauses approved by the National Privacy Commission, or verifying that the recipient operates in a jurisdiction recognized by the NPC as providing an adequate level of data protection.
Your Consent: By creating and using a win65 account, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside the Philippines as described in this section, subject to the safeguards outlined above.
12 Changes to This Privacy Policy
win65 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable legal requirements, or platform features. When material changes are made to this Policy, win65 will notify registered players via email to the address on file and/or via a prominent notice on the win65 platform at least seven (7) days before the revised Policy takes effect.
The updated Policy will always be accessible at win65.ws/privacy-policy. The "Last Updated" date at the top of this document indicates when the most recent revision was published. Your continued use of win65 following the effective date of any amendment constitutes your acknowledgment of the revised Privacy Policy.
For any questions about this Privacy Policy or win65's data handling practices, please contact the win65 Data Privacy Officer at [email protected]. Support is available 8:00 AM to 12:00 AM Philippine Standard Time, seven days a week.